Refund & Cancellation Policy

1. Overview

We aim for complete transparency in billing. This policy outlines how refunds, cancellations, and subscription pauses work for Examaker's Teacher, Teacher Pro, Teacher Max, School, and Custom plans, and forms part of our Terms & Conditions.

2. Subscriptions & Billing

• Payments are securely handled through Razorpay, our RBI-authorised payment aggregator.
• Monthly plans (Teacher, Teacher Pro, Teacher Max) are billed via a recurring UPI AutoPay / e-mandate, in line with the RBI's e-mandate framework — you will always receive a pre-debit notification at least 24 hours before each charge via your bank/UPI app, with the option to opt out of that specific charge.
• Yearly plans and School plan seats are charged as a single upfront payment for the full billing period and do not recur automatically unless you explicitly choose an auto-renewing yearly option at checkout.
• Plans auto-renew at the then-current price unless cancelled before the renewal date.
• All fees are quoted exclusive of applicable taxes (GST) unless stated otherwise; GST is added at checkout where relevant billing details are provided.

3. Refund Eligibility

Because Examaker's paid plans grant immediate digital access (paper credits, no-watermark PDFs, manual selection, etc.) from the moment of payment, refunds are provided only in the following cases:

• Duplicate or accidental double payment for the same billing period
• A payment was charged but the plan was never activated on your account due to a technical error on our end
• A verified, sustained technical issue on our end (not caused by your device, browser, or internet connection) that prevented you from accessing the Platform for a significant part of the billing period, and which we were unable to resolve within a reasonable time after you reported it
• Any case where a refund is mandated by applicable Indian consumer protection law

No refund after first paper generated: Once you have generated at least one question paper under a paid subscription in a billing period, that period's subscription payment is non-refundable, regardless of remaining unused paper credits — the value of the plan (access to manual selection, no-watermark export, etc.) has already been substantively delivered and used.

Refund requests must be made within 7 days of the payment date by emailing billing@examaker.com with your registered mobile number, the transaction/payment ID, and the reason for the request. We will acknowledge your request within 48 hours and communicate our decision within 7 business days.

Where a refund is approved, it is processed to the original payment method used at checkout (per RBI/Razorpay requirements — we cannot issue refunds to a different account or via cash), typically within 5–7 business days of approval, though your bank may take a few additional days to reflect the credit.

4. Cancellations

You can cancel your subscription at any time from Settings → Manage Plan, or by contacting billing@examaker.com. Cancelling stops all future billing from the next cycle onward but does not refund the current billing period's payment (see Section 3). You retain access to your paid plan's features and paper credits until the end of the period you have already paid for.

5. Pausing Instead of Cancelling

Monthly autopay subscribers can pause billing for 1 or 2 months at a time (up to 2 months per calendar year) directly from Settings → Manage Plan, instead of cancelling outright. Pausing stops the recurring charge immediately; your plan access continues for whatever period you have already paid for, and billing resumes automatically at the end of the pause window (or earlier, if you resume manually). This option is not available on yearly prepaid plans, which have nothing recurring to pause.

6. School Plan — Seats & Renewal

School plan seats are billed per seat, per year, upfront. Refund eligibility for a School purchase follows Section 3 above, applied per seat batch. Top-up seat purchases ("Buy More Seats") are billed and renewed independently of the initial purchase and may follow a different renewal cycle — your Admin Dashboard shows each seat batch's individual renewal date and whether it auto-renews.

7. Failed & Disputed Payments

If a recurring payment fails or a mandate is halted, we will notify you and your plan access will be restricted only after any applicable retry window has lapsed — we do not cut off access mid-retry. If you believe a charge was made in error or without authorisation, contact billing@examaker.comimmediately; we will investigate with Razorpay and, where appropriate, initiate a reversal in line with Razorpay's and the card network/UPI's chargeback rules.

8. Changes to This Policy

We may update this Policy from time to time; material changes will be notified via email, WhatsApp, or an in-app notice, and the "Last Updated" date above will change accordingly.

9. Contact

For billing issues, cancellations, or refund requests, contact us at: billing@examaker.com